WhiteHelm End to End Network Security
Managed Routers & VoIP

Managed  Router Service

Whitehelm offers two types of Managed Router services to meet varying business needs - Internet Access and WAN/VPN. These can be optimally configured  to complement in-house  expertise.

Whitehelm Managed Internet Access  offers a broad range of features in a turnkey solution.

Whitehelm Managed WAN/VPN offers a rich set of services for managing multi-site networks. With either solution, customers benefit from the same high-performance  networks, service level guarantees, and 24x7 proactive monitoring and support.

Managed  Internet Access

Whitehelm`s Managed Internet Access Service makes it  easy for small to mid-sized businesses to be Internet  enabled. By taking advantage  of our network design expertise,  24 by 7 network management and proactive monitoring,  you are ensured maximum service reliability, availability  and performance

Managed  WAN/VPN

Whitehelm`s Managed WAN/VPN services make it easy for businesses  to interconnect central and remote facilities, regionally, nationally or internationally. These  services include network  design, provisioning, maintenance  and on-going support, so  customers can easily share  applications, exchange information, transfer files  and integrate new and legacy  systems.

Organisations  that have multiple interconnecting  sites are able to take  advantage of the Whitehelm  Managed Router Service with Voice over Internet Protocol (VoIP) feature. This  feature provides connectivity between a customer's Private Branch Exchanges (PBXs)  via their existing WAN/VPN.

What is MRS with VoIP?

The  Whitehelm Managed Router Service  with Voice over Internet  Protocol feature (MRS with  VoIP) enables the enterprise customer to provide an "Intra-Company  Tie Line Service" between MRS connected sites and will offset expenditures by reducing  PSTN or other traditional voice service costs. The MRS with VoIP feature will enable Whitehelm`s customers to have domestic and international  managed "On-Net" voice service  end to end. This service  provides the enterprise customer with a standardised set of quality voice features within  a fully managed, multi vendor,  multi carrier, and multi language environment

Whitehelm`s  Managed Router Service  delivers the elements required  to design, build, implement,  manage and operate an enterprise wide area data network.  The Voice over IP feature is an enhancement of MRS.  It is designed to provide the enterprise customer  the ability to be able  to pick up the telephone connected to the site PBX  and dial a call transparently to another enterprise customer site using their WAN/VPN. Calls are  compressed into a data  packet stream requiring only 10.5 kbps per voice  channel by a voice gateway  router to provide a set of voice features. Community of interest call volumes will determine network sizing for simultaneous  calls. The feature will provide design, provisioning and management of the voice  VPN.

Highlights of the Whitehelm MRS with  VoIP feature include:

  • Transport  of voice calls between  customer site PBXs over the WAN/VPN.
  • Shared used of the customers  MRS Virtual Private Network (VPN) for voice and data
  • Design and analysis for optimal network sizing
  • Interconnection  at the customer's sites with either PBX or key systems
  • Efficient  phone connection between  customer locations
  • Flexible service extension to additional sites
  • Faxes  can be sent and received  over the VoIP connection
  • Potential  overall cost savings  by reducing PSTN charges
  • Network  consolidation for voice and data applications
  • Positioning  to take advantage of  off-net calling and integrated  IP applications.
What are the Customer Responsibilities?

The  customer is responsible for the PBX equipment, software, configuration/programming, cabling to the managed gateway device, and dial plan definition. To facilitate enablement and service delivery, Whitehelm will liase where necessary between  the customer and the customer's PBX vendor.

What are the Customer Requirements  for Whitehelm`s MRS with  VoIP?

Customer pre-selection criteria are as follows:

Customer enterprise specific information:

  1. Is this an enterprise customer  with traditional PBXs and key systems that need to be networked?
  2. Does the customer currently have deployed a MRS service?
  • If No, does the customer  wish to purchase MRS  service with VoIP?
  • If MRS is deployed, does  it reside on the Cisco 1800, Cisco 2800 or Cisco 3800 model routers?

Customer site-specific information:
Do at least 2 connecting sites match the following  criteria:

  1. Approximately  how much is spent per month for intra-site voice minutes?
  2. Does your PBX support either  T1/E1 with CAS or analog  FXO trunks?
  3. Where  are your international  sites?
  4. Do you have spare bandwidth capacity?
  • If no, would you be willing to upgrade your access link to accommodate a  new separate PVC for  voice traffic?

If you have responded YES to numbers 1 and 2a in the Customer enterprise  paragraph above and YES  to numbers 2 and 4 or 4a  in the Customer site paragraph  above then you have met the MRS with VoIP feature  prerequisites.

What are the Charges for the  MRS with VoIP offer?

Charging for the Whitehelm MRS with Voice over IP feature is based on MRS pricing methodology.  There is a one-time charge for this feature per site. There is a monthly recurring charge for this feature  per site. The monthly recurring charge includes all necessary  network monitoring and  reporting. Customers may need to order a separate PVC or additional bandwidth from their network provider for this voice traffic.

  • All  necessary voice CPE equipment is purchased and owned by the customer
What if I don't have the required equipment?

MRS  users who do not have Cisco 1800/2800/3800 series model will require a router upgrade. In addition a separate PVC for voice and increased access bandwidth may be required.

What is On-Net and Off-Net voice  service?

On-Net Service voice service is voice calls between MRS  connected sites. Off-net  service is voice calls  between a MRS connected site and a MRS non-connected site.

How  does Whitehelm ensure the quality of Voice over IP calls?

Whitehelm  has determined that the access link is the mostly  likely area for IP packet congestion. Alleviating  this potential for congestion is critical for VoIP. The  access facility will have enabled QoS mechanisms,  such as fair-weighted/low latency queuing,  that will help ensure prioritisation  for voice packets.

Whitehelm  also monitors voice path quality to assure that the path is capable of carrying the call with high quality.

Please call 0870 421 4023 to find out how your company  can benefit from our managed  routers and VoIP services, or e-mail routervoip.team@Whitehelm.com requesting more information.

 

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