WhiteHelm End to End Network Security
On-Demand Helpdesk

 

What is Whitehelm On-Demand Helpdesk ?

A Premium Rate Telephone Support service that any Whitehelm customer can use. The number is available Monday to Friday, 9am - 5.30pm, excluding Bank Holidays.
All calls are charged at £1.50 per minute.
This service is only available to Whitehelm customers (Product, Services or Training).


Supported vendors include

VENDOR

Routers

Switches

Firewalls

VPN

Remote Access

Authentication Token

General Support

Cisco

Yes

Yes

Yes

Yes

Yes

Yes

Watchguard

Yes

Yes

Yes

Yes

Netscreen

Yes

Yes

Yes

Yes

Sophos

Yes

Messagelabs

Yes

Symantec Raptor

Yes

Yes

Yes

Yes

 

Features

Whitehelm on demand

Charge Basis

Charge per minute irrespective of resolution

Cost

£90 per hour

Minimum Annual Cost

No minimum cost

Maximum Call Cost

No maximum

Vendors Supported

As above

Swap Incidents for On-Site consultant
(daily rates apply)

Yes

Contract Needed

NO

Purchase Order

NO

Reseller Customers

YES

End Users

YES

Hours of Service

09.00 — 17.30 (M — F)

Telephone Number

0906 406 2067

 

Please call 0870 421 4023 to find out more on our helpdesk services, or e-mailhelpdesk.team@Whitehelm.com requesting more information.

 

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