What is Whitehelm On-Demand Helpdesk ?
A Premium Rate Telephone Support service that any Whitehelm customer can use. The number is available Monday to Friday, 9am - 5.30pm, excluding Bank Holidays.
All calls are charged at £1.50 per minute.
This service is only available to Whitehelm customers (Product, Services or Training).
Supported vendors include
|
VENDOR |
Routers |
Switches |
Firewalls |
VPN |
Remote Access |
Authentication Token |
General Support |
|
Cisco |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
|
Watchguard |
Yes |
Yes |
Yes |
Yes |
|||
|
Netscreen |
Yes |
Yes |
Yes |
Yes |
|||
|
Sophos |
Yes |
||||||
|
Messagelabs |
Yes |
||||||
|
Symantec Raptor |
Yes |
Yes |
Yes |
Yes |
|
Features |
Whitehelm on demand |
|
Charge Basis |
Charge per minute irrespective of resolution |
|
Cost |
£90 per hour |
|
Minimum Annual Cost |
No minimum cost |
|
Maximum Call Cost |
No maximum |
|
Vendors Supported |
As above |
|
Swap Incidents for On-Site consultant |
Yes |
|
Contract Needed |
NO |
|
Purchase Order |
NO |
|
Reseller Customers |
YES |
|
End Users |
YES |
|
Hours of Service |
09.00 — 17.30 (M — F) |
|
Telephone Number |
0906 406 2067 |
Please call 0870 421 4023 to find out more on our helpdesk services, or e-mailhelpdesk.team@Whitehelm.com requesting more information.
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