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What is Whitehelm On-Demand Helpdesk ?
A Premium Rate Telephone Support service that any Whitehelm customer can use. The number is available Monday to Friday, 9am
- 5.30pm, excluding Bank Holidays.
All calls are charged at £1.50 per minute.
This service is only available to Whitehelm customers (Product, Services or Training).
Supported vendors include
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VENDOR
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Routers
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Switches
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Firewalls
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VPN
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Remote Access
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Authentication Token
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General Support
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Cisco
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Yes
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Yes
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Yes
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Yes
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Yes
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Yes
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Watchguard
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Yes
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Yes
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Yes
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Yes
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Netscreen
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Yes
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Yes
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Yes
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Yes
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Sophos
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Yes
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Messagelabs
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Yes
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Symantec Raptor
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Yes
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Yes
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Yes
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Yes
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Features
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Whitehelm on demand
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Charge Basis
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Charge per minute irrespective of resolution
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Cost
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£90 per hour
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Minimum Annual Cost
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No minimum cost
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Maximum Call Cost
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No maximum
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Vendors Supported
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As above
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Swap Incidents for On-Site consultant
(daily rates apply)
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Yes
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Contract Needed
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NO
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Purchase Order
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NO
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Reseller Customers
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YES
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End Users
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YES
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Hours of Service
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09.00 — 17.30 (M — F)
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Telephone Number
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0906 406 2067
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Please call 0870 421 4023
to find out more on our helpdesk services, or e-mailhelpdesk.team@Whitehelm.com requesting more information.
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