Whitehelm Technical Support

Technical Support

Most businesses are now critically dependent on the availability of their network services and the ongoing convergence of communications services will only increase this dependency. Many are involved in supply chain and business-to-business transactions over the network where downtime can lead to immediate financial losses, whilst others lose customer goodwill and loyalty if their websites go offline or e-mail is unavailable.

We offer flexible and scalable support solutions to help maintain availability of your key systems. We like to think we act as an extension your IT department rather than just another service provider. We can provide a one-stop shop to allow you to pass all support issues on to us and leave us to deal with the individual support departments of vendors and service providers.

We believe in the personal touch, rather then automated systems. Each customer is assigned a dedicated technical manager and wherever possible support calls are handled by technical consultants who are known to you and that are familiar with your systems.

Our comprehensive internal knowledgebase gives support staff immediate access all the technical information on a customer’s infrastructure and project history allowing them to quickly get up to speed and start troubleshooting a problem.

Please call 0870 421 4023 to find out how your company can benefit from our support services, or e-mail sales@shitehelm.com requesting more information.