Fault Management

Business customers of operators' are now critically dependent on the availability of network services. Many, including online businesses, are involved in supply chain and business-to-business transactions over the network, while others lose customer goodwill and loyalty if their websites go offline. Businesses are prepared to pay high premiums to guarantee near 100% network uptime.

This rapidly rising demand for network services is driving the growth and complexity of the operator's networks and new technologies to support them. The result is that management tools are only able to manage certain elements of the network increasing the risk of downtime with premium customers. Expensive engineers are deployed to find faults that can take hours to discover, yet minutes to fix.

Whitehelm’s fault management solution focuses on:

• Selection of an appropriate fault management product, which can grow with the business e.g. event consolidation. Here, all elements are passed to a single application to de-duplicate and filter, reducing the vast volumes of data into manageable quantities
• Implementation of the system
• Definition and development of an optimal set of business processes that govern fault management
• Integration of impact analysis tools, which apply business rules to assess the impact of a failure, ensuing that the right level of priority and urgency, are used to initiate a response.

Whitehelm’s solutions focus on increasing service availability and quality, and supporting the organisation, enabling it to deploy its available resources most effectively. They identify the failures that have the greatest business impact and respond accordingly.

Please call0870 421 4023 to find out how your company can benefit from our fault management solutions, or e-mailfault.manage.team@Whitehelm.com requesting more information.