Vision statement for customer account program

Whitehelm Network Security Ltd. will become the security infrastructure "partner of choice" for mutual business building capabilities by targeted strategic accounts. We will deliver superior business results by generating and leveraging customer insights through category management expertise.

"Accounts are the heart of a business. How they are identified and cultivated can mean the difference between a thriving enterprise and one that struggles to survive."

Edward Dorling — Senior Account Manager Whitehelm Network Security Ltd.

Account management is often taken for granted--at great peril to the organisation. Whitehelm avoid this common pitfall, as we know that it is necessary to focus on our customers and exercise the level of effort required to maximise their potential.

This is why all of Whitehelm`s customers have an account manager assigned to them from day one. Our account managers know that focusing on their accounts is of strategic importance, and are trained in techniques and learn managerial approaches to delivery top class account management.

Account performance monitoring -- customer feedback

We use a variety of methods for data collection including mail, telephone, in-person interview and Internet based.

Example: Whitehelm Network Security Ltd, driven by a continuous improvement philosophy, uses telephone interviews with open-ended questions:

• what items are most important in your relationship with a vendor/provider?
• what specifically do you look for in a vendor/provider?
• how is Whitehelm doing?
• what can Whitehelm do to improve?

As such we have improved our satisfaction ratings from end-user customers year on year.

Please call 0870 421 4023 to find out more about the our account management programme, or e-mailaccount-man.team@Whitehelm.com requesting more information.